Comfortly places great importance on customer satisfaction and offers a fair and generous return policy as detailed below. This policy is in addition to the customer's rights under any applicable law, including the Consumer Protection Regulations (Cancellation of Transaction), 5771-2010, and does not derogate from them.
A. Right of Return and Full Refund
The customer may return any and all products purchased from the store within up to 10 business days from the date of purchase and receive a full refund for them, subject to the following cumulative conditions:
- The full refund will be granted even if the product packaging was opened and the product was subject to reasonable use, provided that no damage was caused to it and it is returned in good and complete condition.
- The product has not been damaged, broken, or scratched, and has not sustained any defect or wear beyond reasonable use.
- The product is returned complete with all of its parts and accompanying accessories, and, where possible, in its original packaging.
- This policy applies to stock products only and does not apply to custom-made products manufactured specifically for the customer, for which no right of return or cancellation shall apply, except in the event of a defect or nonconformity.
B. Return Procedure
A customer wishing to return a product must first contact a company representative to coordinate the return. The return will be made to one of the company's warehouses in Tel Aviv or Kibbutz Gezer, subject to warehouse availability and prior coordination. The return may be carried out in one of the following ways:
- Self-return โ the customer delivers the product independently and at their own expense to one of the company's warehouses as coordinated.
- Return via the company โ should the customer wish for the company to collect the product, this may be arranged for a shipping fee of โช140.
C. Disassembly and Assembly
Should the customer wish for a company representative to come to their home to disassemble the product, the customer will be charged an additional assembly fee equal to the assembly fee paid at the time of purchase. Disassembly fees are not included in the product refund.
D. Non-Refundable Payments
In any case of return or cancellation of a transaction, payments made for delivery, porterage, assembly, geographic location surcharges, and similar additional charges will not be refunded to the customer.
E. Refund Method
After the product is received at the company's warehouse and its condition is verified, the refund will be issued using the payment method with which the purchase was made, within a reasonable period of time and in accordance with any applicable law.
