Frequently Asked Questions

Choose a product, add it to the cart and complete the order at checkout. If you need help choosing a model or size, ask us on WhatsApp or by phone before you order.

Payment on the site is by credit card only, and at checkout you can choose up to 3 installments. The transaction is completed once the credit card company approves it.

Yes, the price shown for each product includes VAT. Delivery is not included in the product price and is shown on the payment page before you complete the order.

Yes. After payment an invoice-receipt is issued and sent to you by email.

If you received a coupon code, enter it at checkout before paying and it is reflected in the order summary.

In most cases up to 3 business days. The maximum delivery times we commit to are up to 14 business days for home delivery and up to 21 business days to remote areas. Full details are in the shipping policy.

The delivery cost is shown at checkout before you pay. In special cases a surcharge of ₪250 may apply, and we will let you know before delivery. In a building without a working elevator there is a porterage surcharge above the 2nd floor, ₪100 for each additional floor.

Yes, free of charge. Pickup is Sunday to Thursday between 09:00 and 14:00, arranged at least one business day ahead, by 10:00. You can arrange it by phone or on WhatsApp.

On the morning of delivery you receive a message from the delivery company with the driver's details, and you can agree a more exact arrival time with the driver. You do not have to wait at home, and in some cases the package is left outside the door under our full responsibility.

We are an online store with several warehouses in Israel, including Tel Aviv and Gezer. Self pickup is arranged in advance, as described above.

Yes. You can return it within 10 business days of purchase for a full refund, even if the packaging was opened and the product was used reasonably, as long as it is intact and complete. Custom-made products are not included. Details are in the return policy.

First contact a representative to arrange the return. You can bring the product yourself to one of the warehouses in Tel Aviv or Gezer, or ask the company to collect it for ₪140.

Payments made for delivery, porterage, assembly and other related charges are not refunded.

Once the product reaches the warehouse and is inspected, the refund is made to the payment method you used, within a reasonable time.

The warranty runs from the date of purchase for a period of one to five years, depending on the model. The warranty period of each product appears on its page and in the terms.

Material defects in the product or its operation caused by the company. The remedy is repair or replacement of the defective product. Damage caused by incorrect use is not covered. The full conditions are in the terms.

Contact us by phone at 052-993-7926 or on WhatsApp and attach proof of purchase. The warranty applies to customers who bought through comfortly.co.il.

Comfortly Ergonomics Ltd, a company that imports and sells ergonomic furniture, based in Tel Aviv. More about the company, warranty and service on the about page.

Check your personal height, the tabletop width, the load on the surface and the type of frame. The full steps are in the guide to choosing a standing desk.

One motor suits most standard setups. Two motors matter for a wide tabletop, a heavy load and stability at standing height. The full comparison is in the single vs dual motor guide. The models: S1 frame and S2 frame.

Desk height depends on your height when sitting and standing. The desk height calculator works it out and shows which models cover your range.

The price depends on the model, the size and the tabletop. The price guide breaks down what makes up the price, and the adjustable desks page shows the current models and prices.

Yes. You can choose an electric frame and a tabletop separately, or buy a complete desk.

The quick way is WhatsApp or a phone call to 052-993-7926. You can also email comfortly.israel@gmail.com.